The Congestion Management team was established as a key initiative of the Smarter Roads program, with a focus on addressing congestion proactively and in real time to keep traffic flowing across Melbourne’s main road network.
Each of our Area Managers has in-depth knowledge of the road networks within their respective zones. They work alongside signal engineers at the new state-of-the-art Transport Operations Centre in Ringwood, helping to monitor the roads and analyse traffic flow information to see where improvements can be made.
New systems, tools and data provided through the Smarter Roads program helps the Congestion Management team to minimise the impacts of planned and unplanned disruptions - assisting with detours and traffic signal changes to keep traffic flowing.
Area Managers consult with Department colleagues, external stakeholders including councils and public transport operators, and review feedback from members of the public in order to understand the issues impacting the network.